Dateweave Support

Have a question about moments, reminders, backups, or Dateweave Pro? Tell us what happened and we'll help you find the next step.

Email support

Common questions

Why am I not receiving reminders?

Check that notifications are allowed for Dateweave in your device settings. Reminders are scheduled on your device; delivery can also depend on system notification and battery settings. Open the moment and check its reminder options if you still need help.

Where are my moments stored?

Your moments and preferences are stored on your device. You can export a JSON backup from Dateweave's settings and import it again when needed. Keep a copy of your backup somewhere safe before changing devices.

How do I restore a Pro purchase?

Open Dateweave Pro in the app and choose “Already purchased? Restore purchases.” Use the same Apple Account that made the purchase. If access does not appear right away, try again later or email us with a description of the issue.

Can I add events from a calendar file?

Yes. In the app's settings, choose “Import calendar file” to add upcoming events from an .ics file. You can also export a calendar file to use your events in another calendar app.